Service and repair procedure

For our repair service the following procedure has to be carried out:

  1. Execute a reset as described in the Manual of the device.
  2. If the problem still persist, fill in the request form and send the form to Dimetix (
  3. Dimetix will inform you how to proceed.
  4. In case Dimetix instructs you to send the unit back, Dimetix will carry out a function test of the device.
  5. Dimetix will send you a corresponding quote for a repair / exchange of the unit.
  6. After the repair approval by the customer, it will be carried out as soon as possible.

Transport costs for the shipment of defective measuring devices have to be paid by the customer. Please record our RMA-number on your shipping documents in order to ensure a clear identification of your unit.

Guarantee starts with the date of invoice and will last for one (1) year (See General Terms).